DELEGATED MANAGEMENT MODEL LINDA

With the construction of eight water kiosks, WfW has already made a significant contribution to the systematic water supply of the neighbourhood.

Now we are going a step further: By introducing defined management structures, solutions for existing difficulties regarding the available water quality and quantity are to be found in Linda - with the aim of establishing a fair and professional water supply for all residents of the district.

The DMM has already been introduced in other comparable structurally disadvantaged districts and has been able to strengthen the exchange of the urban water supplier with the population by expanding and structuring the coordination of the local water supply.

In Linda, a local customer centre, a branch office of the municipal water supplier LWSC, is being built as a practical contact point for the customers on site, in order to improve unnecessary additional work and complicated administrative processes.

The construction of this customer centre and the formalisation of procedures and responsibilities should not only increase consumer satisfaction, but also create a cost centre that is financially independent of the municipal water supplier.

A professional water supply system should not only cover its costs, but also aim for a high service level of water and wastewater supply. These two factors were central in Linda.

At the beginning of 2020, the newly built customer centre was opened in Linda as a local branch office of the municipal water supplier LWSC and official contact point for consumers.

With this physical presence of the water supplier, residents can easily contact the service provider directly in the neighbourhood and settle their bills.

At the end of 2021, the centre's operational team has reached an important milestone: In recent years, the income from the water supply has increased tenfold due to the rising number of household connections. The infrastructure is thus self-sustaining.

These increased revenues reflect the residents' satisfaction with the water supply. Both the team and the consumers are happy about this success: